Terms and Conditions
All parking charges (excluding Edinburgh Airport), bridge tolls & ferries will be added to the clients invoice when incurred. Any chauffeur requiring overnight accommodation, a charge of £80.00 will be included on the clients invoice. Any damage, staining or clients vomiting in our vehicles will incur a charge for the cost of cleaning / repairing the vehicle.
Alcohol and Food
The consumption of alcohol and food is forbidden in vehicle used by Luxury Chauffeur Service unless pre-booked direct with Luxury Chauffeur Service.
Luxury Chauffeur Service operate a strict NO SMOKING policy in our vehicle.
Guide dogs are allowed in our vehicle but must be declared at the time of reservation.
Luxury Chauffeur Service DO NOT provide child seats for our vehicle. If a child seat is required for your journey, it must be provided by the parent/carer of the child and fitted correctly. The parent/carer is responsible for the safety of the child at all times.
The cancellation of a booking less than 48 hours of the original timed booking will incur the full cost of the hire to be charged. Cancellation between 2 & 14 days, a 50 % of the total cost of the hire will be charged. The cancellation of a chauffeur lease contract will be negotiated upon the length of the contracted period. Wedding bookings will receive a refund depending upon the cancellation time period before the wedding date, the £50.00 deposit per car is non refundable.
Luxury Chauffeur Services will require the names of all clients and the name of the person who books our services through a company account held.
Luxury Chauffeur Services reserve the right to refuse travel to anyone that it deems to be a nuisance or danger to passengers or driver. If necessary Luxury Chauffeur Service may request the police to assist us in removing any offenders from our vehicle. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid.
All hire periods will start when the chauffeur arrives at the collection address and finish when reach destination point except when hires are subject to a special rate or contract.
The first 30 minutes of waiting time (excluding airport transfers) is included in the hire price. Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey.
Airport Transfers - Non Arrival
Edinburgh Airport to Edinburgh City Centre transfers should take no more than 1 hour. If following a reservation the client fails to arrive on the flight detailed at the time of reservation then the chauffeur shall wait for a maximum of 3 hours starting from the flights expected arrival time. An extra charge will be incurred for the additional two hours. This will be charged at o ur basic hourly rate of the current tariff. If after this time the client fails to arrive, NO REFUND will be issued.
Luxury Chauffeur Service reserve the right to change vehicle booked with us with either an equivalent vehicle of the same type or superior. If an upgraded vehicle is provided it will be at Luxury Chauffeur Services expense.
Our Chauffeur will be responsible for opening doors of vehicle when safe to do so. No doors will be opened until the vehicle has come to a complete stop.
Luxury Chauffeur Service will ask for a £50.00 non refundable deposit for wedding vehicle.
Luxury Chauffeur Service DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicle unless caused by a member of staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk. Amenities supplied by third parties such as ferry companies, hotels or any other party contracted on your behalf. Any delays caused by strike action.
Bank Holidays and Public Holidays
Excess charges will be incurred for any journey made on a public or bank holiday. If the date of travel falls on one of these dates please make this known to whilst making the reservation and the tariff will be amended accordingly.
Gratuities are at the clients discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.